Archive for the ‘Social Media’ Category

How to Respond to Negative Reviews

We’ve all seen them – the infamous negative online business review. You know, blocks of text broken up by sections where the caps lock button was definitely on and liberal usage of exclamation points.

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How To Win Back Customers For Your Small Business

Taylor Swift might not have been right about customers who take their patronage to a different business. Sometimes we can get back together. But that initial break in the business-customer relationship can leave a business owner scratching their head,

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